Returns Policy

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below for instructions on eligibility, refunds, and exchanges.

1. 30-Day Return Policy

You have 30 days from the date of delivery to return your item for a refund or exchange. If more than 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

2. Eligibility Requirements

To qualify for a return:

  • Condition: Items must be unused, unworn, and in the exact condition you received them.

  • Packaging: Items must be returned in their original, undamaged packaging.

  • Proof of Purchase: Please include a copy of your invoice or a note with your full name and order number inside the parcel.

Note: Please send all returns directly to us using the address below. Do not send your return to the manufacturer.

3. Non-Returnable Items (Health & Hygiene)

For health and hygiene reasons, we cannot accept returns or offer refunds/exchanges on the following items if they have been opened, unsealed, or tried on:

  • Opened cosmetics and beauty products

  • Lingerie, underwear, and hosiery

4. How to Return Your Item

Pack your item securely along with your order details and send it to:

Return Address:

Fetshop / Angel Clothing

43 Clarendon Road

Portsmouth, Hampshire

PO5 2JT

United Kingdom

Return Shipping Costs:

  • You are responsible for paying your own shipping costs when returning an item.

  • Shipping costs are non-refundable.

  • If you are shipping an item valued over £75, we strongly recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

5. Refunds & Partial Refunds

How Refunds Work:

  1. Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund.

  2. If approved, your refund will be processed automatically to your original payment method (usually within 7 business days).

Partial Refunds:

Partial refunds may be issued in certain scenarios, including:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Any return request accepted past the 30-day delivery window.

Sale Items:

Only regular-priced items are eligible for a refund. Sale items are final sale and cannot be refunded.

6. Exchanges

We only replace items if they arrive defective or damaged.

If you need to exchange a damaged or defective item for the exact same product:

  1. Contact us first at angelclothing@gmail.com.

  2. Send your defective item to:

    Fetshop / Angel Clothing

    43 Clarendon Road

    Portsmouth, Hampshire

    PO5 2JT

    United Kingdom

7. Gift Returns

  • Gifts Shipped Directly to You: If your item was marked as a gift when purchased and shipped directly to you, you will receive a gift certificate/credit for the full value of your return once the item is received and inspected.

  • Gifts Shipped to the Buyer: If the item was not marked as a gift or was shipped to the buyer to give to you later, any refund will be issued to the original purchaser's payment method.

8. Late or Missing Refunds

If you haven’t received your approved refund after 7 business days:

  1. Check your bank account again.

  2. Contact your credit card company (it may take some processing time before your refund officially posts).

  3. Contact your bank directly, as processing times vary.

  4. If you have completed all these steps and still have not received your refund, please contact our support team at angelclothing@gmail.com.